LakiPay Resource Center

Empower Your Business with Knowledge

Find guides, documentation, and support to master the LakiPay platform.

Getting Started

New to LakiPay? Start your journey here.

Onboarding Guide

A step-by-step walkthrough from sign-up to your first payment.

Read Guide

KYC Requirements Checklist

Everything you need to know about document submission for a smooth verification process.

Read Guide

First Steps After Approval

What to do immediately after your merchant account is activated.

Read Guide

Navigating the Dashboard

A tour of the main interface and key areas.

Read Guide

Core Features & Usage

Learn how to use specific LakiPay features effectively.

Payment Acceptance

Creating Your First QR Code

Dynamic vs. Static QR Codes and when to use them.

Optimizing QR Payments for Your Business

Best practices for placement and customer education.

Supported Payment Methods

A complete list of all available payment channels (M-Pesa, TeleBirr, CBE, etc.).

Financial Management

Understanding Your Wallet

How to view your balance, transaction history, and initiate withdrawals.

How to Process a Refund

A guide to handling payment reversals for your customers.

Exporting Transaction Data

Generating CSV/PDF reports for your accounting.

API Developer Documentation

Build powerful integrations with our technical resources.

API Quick Start Guide

Get up and running with your first API call in 5 minutes.

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Full API Reference

Detailed documentation for all endpoints, parameters, and responses.

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Webhooks Guide

Understanding payloads, retry logic, and security best practices.

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SDK & Code Libraries

Language-specific helpers to speed up your development.

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API Best Practices & Security

Guidelines for building secure and efficient integrations.

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Security & Compliance

Understand how LakiPay protects your business and customer data.

LakiPay Security Overview

Our commitment to security and data protection.

Role-Based Access Control (RBAC) Guide

How to set up permissions for your team members securely.

IP Whitelisting Guide

Restricting dashboard access to your trusted networks.

PCI DSS Compliance Information

Understanding payment card industry standards.

Troubleshooting & Support

Find solutions to common issues and get help.

Common Solutions (FAQ)

I'm not receiving my OTP.

Troubleshooting phone number and network issues.

A customer's payment failed.

Common reasons for transaction failures and next steps.

I can't see a recent transaction.

How to use filters and check for data sync delays.

My API request returns a permission error.

How to check your API key capabilities.

Support Channels

Contact Support Team

Submit a ticket for personalized assistance from our experts.

Downloadable Assets

Quick access assets for your business.

LakiPay Brand Assets (Logos & Guidelines)

Download official logos for your website and point-of-sale materials.

Download

Printable QR Code Placeholder Templates

Pre-designed templates to display your QR codes.

Download

Integration Checklist (Printable)

A handy, themed checklist for developers implementing the LakiPay API.

Download

Glossary

Clarifying terminology.

Dynamic QR Code

A QR code where the customer enters the payment amount at the time of transaction.

Static QR Code

A QR code with a pre-defined, fixed payment amount.

Webhook

A automated HTTP callback sent to your URL when a specific event occurs (e.g., a payment is completed).

KYC (Know Your Customer)

The process of verifying the identity of your business clients.

Biller Payment

A service for managing recurring payments and subscriptions.