Financial management
Understanding Your Wallet
Use this printable reference to understand every balance bucket in the LakiPay wallet, keep withdrawals smooth, and close the loop when reconciling payouts with your bank.
Know Your Balances
- Available balance is ready for withdrawals or payouts and updates within seconds of a successful settlement.
- Pending settlements aggregate card, wallet, and bank collections still clearing through EthSwitch/banks.
- Reserved balance covers refunds, disputes, or compliance holds. Release windows are shown beside each hold.
- Hover or tap the info icon in the dashboard wallet panel to see the last refresh timestamp.
Use Transaction History Like a Ledger
- Apply filters for channel, currency, status, and amount ranges to isolate the entries you need.
- Switch between timeline view and table view when reconciling with your accounting software.
- Drill into any row to see authorization codes, customer identifiers, webhooks, and settlement batch IDs.
- Bookmark frequently used filters (e.g., “TeleBirr settlements this week”) for one-click access later.
Initiate Withdrawals Securely
- Withdrawals are available once the available balance is above your configured threshold.
- Head to Wallet → Withdraw → Select Destination Account. Only NBE-approved accounts appear.
- Confirm the OTP sent to the primary operator before the payout is queued.
- Track payout status from the Wallet timeline. You’ll see timestamps for queued, processing, and completed.
Reconciliation Checklist
- Download the daily settlement report and compare it with your bank statement every morning.
- Use the “Discrepancies” quick filter to catch settlements that are delayed beyond SLA.
- Tie each withdrawal to a journal entry. Add the payout reference ID to your ERP/GL.
- If you notice a mismatch, tag the transaction and open a ticket from within the wallet panel for faster context.
Need audit-ready statements?
Use the Exporting Transaction Data guide to generate CSV/PDF files that match the wallet totals shown above.